Liiketalous, IT, Tiede, Turvallisuus, Tekniikka, Hyvinvointi

Kuopio

Harjoittelu, Osa-aikatyö, Kesätyö, Yrittäjyys

• Caritas University, Computer Engineering, Computer, valmistunut 2018

• GUARANTY TRUST BANK, April 2016 - September 2016, ? Assisted in detecting faults in automated machines entry of a failed customer data and re-evaluation of failed machine disk and equipment. ? Simulated and tested automated machines and processes in order to complete exact tasks. ? Troubleshooting of failed equipment and performed system test ? Manually testing agility and interaction.
• CITY BUSINESS COMPUTERS LTD, March 2019 - August 2019, ? Helped ensure security protocols for clients and worked as the first line of support for threat solutions and implementations. ? Worked with IT operations to set up a shared disaster recovery/business continuity plan. ? Worked with HR and/or team leads to educate employees on how to identify suspicious activity. ? Performed regular audits to ensure security practices are compliant.
• ESTREAM NETWORKS LTD, September 2019 - February 2020, ? Worked as the first line of support for technical resolution for both clients and work teams using appropriate software to monitor networks links, backhauls, and remote POPs(Point of Presence) ? Systematically troubleshoot incidents through all point of failures and attempt resolutions for all network links using network software tools such as TeraTerm, WinBox, iMonitor and Command Prompt. ? Ensured documentation of all incidents and user requests on Microsoft Dynamic CRM. ? Maintenance of existing accounts through Customer Retention Ratio (CRR). ? Manage user request related service.
• LUXURY GARDENS PROPERTIES, September 2020 - August 2021, ? Provides the technology platform on which the business operates. ? Design and develop operating technology tools for the SBUs and SSC. ? Manage emails and the ERP. ? Manage computer hardware and software for the SBUs. ? Content development; create audio visual and graphics designs for advert. ? Manage the image of the company as it is projected to the outside world. ? Sets standards for internal management and communication of the brand.
• ELECSOL ENGINEERING, September 2021 - June 2022, ? Installing and configuring appropriate software and functions according to specifications ? Ensure security and privacy of networks and computer systems ? Organize and schedule upgrades and maintenance without deterring others from completing their work ? Set up workstations with computers and necessary peripheral devices

• ELECSOL ENGINEERING

• Englanti, Äidinkieli
• Suomi, Heikko

Tietotekninen osaaminen
*Good user of the Microsoft365 toolkit
*Proficient user of the Google tools
*Confident with use of IT security techniques and platforms
*Selenium automation with python
*Robotic Process Automation (RPA)

Ammatillinen osaaminen
*Certificate as an Cyber security analyst
*Certificate from Google Digital skills for Africa
*Certificate from UIPath as a RPA analyst
*Drivers license
*Degree certificate in Computer Engineering

Vapaa teksti
Hello my name is kelvin aliche and I am student in kuopio, I am currently doing my second degree at Savonia UAS in Information technology. I had my first degree in computer engineering at Caritas university, Nigeria.
After my first degree in computer engineering I worked as an IT support technician in different companies. The nature of my job was that I was the first line of IT support for customers and work team, I was able to resolve escalated problems from customers and worker within a specific time period. The kind of issues I handled was directly focused on IT related issues like, poor internet connection or access, security issues, LAN and wireless issues, basic computer issues, increase of internet bandwidth for customers and many more IT related issues. I was supposed to resolve this issues with a given time and if I wasn’t able to resolve this issue within the time I would escalate to the upper level which was the 2nd line of support.
I had a lot of contact with customers globally via emails, phone calls and social media and right now I think I am capable of engaging with customers despite the issues they are facing as I now understand that customers might be angry and frustrated due to the issues they face and the key is keep them calm and make them understand that I am here to help them. After my 2 years experience as an IT support specialist I took a 6 month’s training in cybersecurity to increase my IT skills in security as I understand that most issues customers face can sometimes be security related. I am confident of my IT support skills as well as my customer relationships skills.
I am currently in my first year at Savonia UAS as an IOT student, I am on this journey to broaden my scope in the IT space as the tech world keeps evolving and I am trying to catch up with my field. I hope to complete my studies by 2026 and I believe if I was to work in any company right now I would be a huge addition to the team right now with my current experience as well as in long term once I complete this degree.
Thank you very much for your time and your consideration.